Team Lead - Global Service Desk_director- Workplace_operations & Support

Morgan Stanley

Fully remote
Service desk professionals oversight
Incident restoration focus
Servicenow exposure
Responsible for the oversight of the Service Desk Professionals servicing the Morgan Stanley population

Job Summary

  • Responsible for the oversight of the Service Desk Professionals servicing the Morgan Stanley population.
  • Provide timely feedback, training, and coaching 70% of the time with a focus on driving incident restoration with a World Class Service experience.
  • At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered.

Matching Summary

Responsible for the oversight of the Service Desk Professionals servicing the Morgan Stanley population.

Skills & Requirements

Must-have

  • Service Desk Professionals oversight
  • incident restoration focus
  • ServiceNow exposure
  • peak volume management
  • escalation handling

Nice-to-have

  • world class customer service
  • innovation leverage
  • collaboration on all levels
  • demonstrated team ownership

Key Requirements

  • 4+ years relevant experience
  • 4 years IT service desk experience
  • leading teams of 10-15 ppl
  • Strong ITSM exposure
  • rotational shift model

Work Rights

Not specified

Tailored Resume

Cover Letter