Customer Service Representative

BMO

Vegreville, Alberta, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions, inquiries, and offering advice on digital options.
  • Follows risk and compliance processes to safeguard customer assets, maintain privacy, and act in their best interest.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Collaborate with BMO partners
  • Handle banking transactions
  • Offer digital banking guidance
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem-solving
  • Personalized customer experience
  • Continuous improvement mindset
  • Proactive customer engagement
  • Adaptable to schedule changes

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales solutions
  • Strong interpersonal skills
  • Verbal and written communication skills
  • Organization skills
  • Collaboration and team skills

Work Rights

Not specified

Tailored Resume

Cover Letter