The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability
Job Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability.
Responsibilities include leading system and data design strategy for global reporting needs, third-party access, and managing complaints, while prioritizing the feature and capability roadmap.
AIG values in-person collaboration and offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability.
Skills & Requirements
Must-have
GCMS Platform Support
Global Complaints Management System
Cognos or PowerBI knowledge
platform improvements and stability
business user community and IT liaison
Nice-to-have
data driven and oriented
proactive issue management
navigate through organization
transform process, people, technology
Key Requirements
3+ years Business Analyst or Product Owner experience