Field Service Engineer - Japan

10x Genomics

Japan
Remote
Onsite service repair
Instrument assembly and disassembly
Troubleshoot and repair instruments
10x Genomics is seeking a Field Service Engineer based in Japan to provide high-quality service for analytical laboratory instruments. The role involves troubleshooting, repairing, and maintaining equipment while ensuring excellent customer satisfaction and adherence to compliance standards

Job Summary

  • Take ownership of cases assigned, driving & delivering high quality service resolution and provide timely onsite support to address service repair issues at customer sites.
  • Perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment, including electronic, mechanical, pneumatic, and electrical repairs.
  • Actively contribute to the Service Knowledge Base and recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes.

Matching Summary

Match Score: 85

10x Genomics is seeking a Field Service Engineer based in Japan to provide high-quality service for analytical laboratory instruments. The role involves troubleshooting, repairing, and maintaining equipment while ensuring excellent customer satisfaction and adherence to compliance standards.

Skills & Requirements

Must-have

  • Onsite service repair
  • Instrument assembly and disassembly
  • Troubleshoot and repair instruments
  • Customer facing communication
  • Fluent Japanese and English

Nice-to-have

  • Improve field service efficiency
  • Familiarity with microfluidic systems
  • Experience with optical systems
  • Working knowledge of Linux

Key Requirements

  • Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
  • Multi-year experience with service and repair of analytical laboratory instruments
  • Ability to travel at least 65% within the APAC region

Work Rights

Not specified

Tailored Resume

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