Contact Center Manager

Jobgether

United States
On-site
Overseeing daily operations
Driving operational excellence
Client-facing responsibilities
Jobgether is seeking a Contact Center Manager for a partner company in the United States. This leadership position involves managing a contact center team in a regulated environment, focusing on operational excellence and team performance

Job Summary

  • This leadership role is responsible for overseeing the daily operations of a high-performing contact center team supporting specialized hazard outsourcing services within a complex, regulated environment.
  • You will be accountable for driving operational excellence, service quality, and team performance while ensuring consistent delivery against key performance indicators.
  • This position offers the opportunity to grow leadership capabilities while making a direct impact on operational performance and customer experience.

Matching Summary

Match Score: 85

Jobgether is seeking a Contact Center Manager for a partner company in the United States. This leadership position involves managing a contact center team in a regulated environment, focusing on operational excellence and team performance.

Skills & Requirements

Must-have

  • overseeing daily operations
  • driving operational excellence
  • client-facing responsibilities
  • metrics-driven setting
  • maintaining service levels
  • improving processes

Nice-to-have

  • people leadership
  • team development
  • collaboration across departments
  • continuous improvement

Key Requirements

  • Leadership role
  • Contact center experience
  • Regulated environment experience

Work Rights

Not specified

Tailored Resume

Cover Letter