Product Manager – Scams (complaints & Resolution)

Cobbenefitfair

Not specified
Product manager experience
Scams or complaints journey
Customer-first mindset
Cobbenefitfair is seeking a Product Manager focused on scams, aimed at enhancing customer experience and operational outcomes in a dynamic regulatory environment. The role involves end-to-end management of scam complaints and resolutions, collaborating with various departments within Retail Banking Services

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • Within this crew, you’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • We’re keen to support you with the next step in your career.

Matching Summary

Match Score: 85

Cobbenefitfair is seeking a Product Manager focused on scams, aimed at enhancing customer experience and operational outcomes in a dynamic regulatory environment. The role involves end-to-end management of scam complaints and resolutions, collaborating with various departments within Retail Banking Services.

Skills & Requirements

Must-have

  • Product Manager experience
  • Scams or complaints journey
  • Customer-first mindset
  • Risk lens
  • Data analysis and insights
  • Stakeholder collaboration

Nice-to-have

  • Financial services experience
  • Continuous discovery practice
  • Problem-first prioritization
  • Outcome-led delivery

Key Requirements

  • Product Manager experience
  • Experience in scams or complaints
  • Tertiary qualification in business

Work Rights

Not specified

Tailored Resume

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