Contact Center Rep Ii, Everyday Banking - Cantonese / Mandarin / French

TD

Markham, Ontario, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Fluent in english and cantonese or mandarin or french
Exceptional listening and problem-solving skills
Ability to multitask with multiple computer systems
As the voice of TD, you’ll deliver exceptional customer service by understanding and assisting customers with their banking needs in multiple languages

Job Summary

  • As the voice of TD, you’ll deliver exceptional customer service by understanding and assisting customers with their banking needs in multiple languages.
  • You will work primarily offsite after completing in-person training and onboarding sessions, spending about 95% of your time at a secure private workspace.
  • TD offers regular development conversations, mentoring programs, and a competitive benefits plan to support colleague growth and well-being.

Matching Summary

As the voice of TD, you’ll deliver exceptional customer service by understanding and assisting customers with their banking needs in multiple languages.

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts

Skills & Requirements

Must-have

  • Fluent in English and Cantonese or Mandarin or French
  • Exceptional listening and problem-solving skills
  • Ability to multitask with multiple computer systems
  • Deliver legendary customer service
  • Work primarily offsite with stable internet
  • Compliance with regulatory and sales practices

Nice-to-have

  • Positive attitude and resiliency
  • Ability to work independently and in teams
  • Curiosity to help customers
  • Participate in ongoing training and coaching
  • Digital literacy across devices

Key Requirements

  • High School Diploma or equivalent
  • Fluent in English and Cantonese or Mandarin or French
  • Experience in financial or service industries preferred
  • Ability to manage sensitive customer information
  • Compliance with regulatory and sales guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter