Home Retention Representative I

PA Housing Finance Agency

Minimum 160 calls per day requirement
Experience with non-fha and fha loans
Ability to work under pressure
The Home Retention Representative will handle incoming and outgoing calls regarding Non-FHA and FHA mortgage loans that are 1-2 months delinquent

Job Summary

  • The Home Retention Representative will handle incoming and outgoing calls regarding Non-FHA and FHA mortgage loans that are 1-2 months delinquent.
  • Employees must maintain a minimum of 160 calls per day while updating borrower information and monitoring collection voicemail boxes.
  • The role requires working one evening per week from Monday through Thursday between 10:30 am and 7 pm.

Matching Summary

The Home Retention Representative will handle incoming and outgoing calls regarding Non-FHA and FHA mortgage loans that are 1-2 months delinquent.

Skills & Requirements

Must-have

  • Minimum 160 calls per day requirement
  • Experience with Non-FHA and FHA loans
  • Ability to work under pressure
  • High volume daily work performance
  • Evening shift availability required

Nice-to-have

  • Team mentality and collaboration
  • Strong verbal and written communication
  • Organized and multi-tasking ability
  • Independent work capability
  • Passion for customer focus

Key Requirements

  • High school diploma or GED required
  • Associates degree or higher preferred
  • At least one year of experience in mortgage or collection field
  • Satisfactory attendance record required

Work Rights

Not specified

Tailored Resume

Cover Letter