Job Summary

• The Application Support Engineer provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
• Responsibilities include maintaining application systems, managing operating environments, performing daily checks, risk reconciliations, developing documentation, and assessing production issue risks.
• The role requires strong analytical, communication, and diplomacy skills, with the ability to act as an advisor or coach and influence decisions through expertise.

Matching Summary

Salary

$94,300.00 - $141,500.00

Skills & Requirements

Key Requirements

• 5-8 years' experience in Application Support
• Experience installing, configuring, or supporting business applications
• Proven experience managing SEV1/SEV2 incidents
• Strong command of ITIL processes
• Bachelor's/University degree or equivalent experience

Work Rights