Hit Svc Desk Analyst I

Advocate Health

Base: $24.10 - $36.15; bonus/equity: not specified...
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Exceptional customer service
Troubleshooting lan/wan software
Desktop computing equipment support
** Advocate Health is seeking a part-time Hit Service Desk Analyst I to provide exceptional customer service and technical support for various software and equipment issues. The role requires strong interpersonal skills, a basic understanding of IT systems, and the ability to manage multiple priorities in a remote work environment. **

Job Summary

  • Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
  • The Service Desk supports the organization 24x7x365, requiring flexibility for availability to work other shifts, including evening, overnight & weekends.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Match Score: 75

** Advocate Health is seeking a part-time Hit Service Desk Analyst I to provide exceptional customer service and technical support for various software and equipment issues. The role requires strong interpersonal skills, a basic understanding of IT systems, and the ability to manage multiple priorities in a remote work environment. **

Salary

Base: $24.10 - $36.15; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Exceptional customer service
  • Troubleshooting LAN/WAN software
  • Desktop computing equipment support
  • Printer and network status support
  • Documenting customer interactions
  • Meeting Service Desk KPIs

Nice-to-have

  • Patience and positivity
  • Proactive technical assistance
  • Teamwork and confidentiality
  • Adaptability in dynamic environments

Key Requirements

  • 1 year of customer service experience
  • High School Graduate or equivalent
  • Ability to determine adverse business impact

Work Rights

Not specified

Tailored Resume

Cover Letter