Technical Customer Support Analyst

RROSE PTE. LTD.

Singapore, Singapore, Singapore
Sgd 7,000 - 9,000 / monthly pm
**
Bilingual english and mandarin communication
Technical support in b2b saas environment
Api and backend system familiarity
** RROSE PTE. LTD. is seeking a Technical Customer Support Analyst in Singapore to serve as the primary contact for customer inquiries related to their digital asset analytics platform. The role involves supporting customer onboarding, troubleshooting, and collaboration with internal teams to ensure customer satisfaction and retention. **

Job Summary

  • As a Technical Customer Support Analyst, you will be the first point of contact for customers across the region, acting as a technical product expert and trusted advisor.
  • You will support customers through onboarding and ongoing use of the platform, helping them resolve issues, understand product capabilities, and realise value quickly.
  • This role works closely with Customer Success, Product, and Engineering teams and plays an important part in driving customer satisfaction and retention.

Matching Summary

Match Score: 75

** RROSE PTE. LTD. is seeking a Technical Customer Support Analyst in Singapore to serve as the primary contact for customer inquiries related to their digital asset analytics platform. The role involves supporting customer onboarding, troubleshooting, and collaboration with internal teams to ensure customer satisfaction and retention. **

Salary

SGD 7,000 - 9,000 / Monthly

Skills & Requirements

Must-have

  • Bilingual English and Mandarin communication
  • Technical support in B2B SaaS environment
  • API and backend system familiarity
  • Customer onboarding and integration support
  • Troubleshooting and account maintenance
  • Collaboration with Product and Engineering teams

Nice-to-have

  • Interest in blockchain and AI
  • Experience in compliance technology
  • Startup or scale-up work environment exposure
  • Empathetic and proactive communication
  • Data analysis and database exposure

Key Requirements

  • Bilingual in English and Mandarin
  • Experience in B2B SaaS or technical support
  • Strong problem-solving skills
  • Ability to work independently in fast-paced environment

Work Rights

Not specified

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