Scheduling Technician - Surgical Services

Brigham and Women's Faulkner Hospital

Boston, Massachusetts, United States
Base: $18.58 - $26.58phly; bonus/equity: not speci...
Fully remote
High school diploma or equivalent
Customer service work experience
Contact center environment experience
The role involves coordinating patient registration and scheduling for new appointments while ensuring accurate documentation of demographic and medical information

Job Summary

  • The role involves coordinating patient registration and scheduling for new appointments while ensuring accurate documentation of demographic and medical information.
  • Employees must answer telephone calls, triage inquiries, and provide professional customer service to patients and referring providers within a fast-paced environment.
  • The position requires maintaining strict confidentiality consistent with HIPAA guidelines while utilizing tools like Microsoft Outlook and Excel for data entry.

Matching Summary

The role involves coordinating patient registration and scheduling for new appointments while ensuring accurate documentation of demographic and medical information.

Salary

Base: $18.58 - $26.58/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses

Skills & Requirements

Must-have

  • High School Diploma or Equivalent
  • Customer service work experience
  • Contact center environment experience

Nice-to-have

  • Medical office or health care setting experience
  • Epic system experience
  • Strong communication and interpersonal skills

Key Requirements

  • High School Diploma or Equivalent required
  • 0-1 year customer service experience required
  • No experience in lieu of degree accepted

Work Rights

Not specified

Tailored Resume

Cover Letter