Escalations Representative Sr

Pnc

Base: $37,000.00 – $89,700.00; bonus/equity: incen...
Fully remote
Treasury management pinacle experience
Resolve complex escalated issues
Customer and institutional impact
PNC is seeking a Senior Escalations Representative for its Treasury Management organization, with a focus on resolving complex customer issues in a remote setting. The role requires strong problem resolution skills and knowledge of the Treasury Management PINACLE platform, along with a commitment to customer advocacy and quality service

Job Summary

  • Resolves complex escalated issues with a high customer and institutional impact that have reached an escalation point within the assigned business segments.
  • Researches, analyzes, owns and coordinates the resolution with appropriate business leaders for complex escalated customer complaints, while taking into account regulatory, legal and investor requirements within the assigned business segments' customer channels.
  • PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Matching Summary

Match Score: 85

PNC is seeking a Senior Escalations Representative for its Treasury Management organization, with a focus on resolving complex customer issues in a remote setting. The role requires strong problem resolution skills and knowledge of the Treasury Management PINACLE platform, along with a commitment to customer advocacy and quality service.

Salary

Base: $37,000.00 – $89,700.00; Bonus/Equity: Incentive eligible; Benefits: Comprehensive range of benefits

Skills & Requirements

Must-have

  • Treasury Management PINACLE experience
  • resolve complex escalated issues
  • customer and institutional impact
  • balance customer and service partner demands
  • CARES model delivery
  • customer advocate

Nice-to-have

  • foster an inclusive workplace culture
  • demonstrates commitment to quality
  • identify trends negatively impacting customer experience

Key Requirements

  • Associates degree
  • No Required Certification(s)
  • No Required License(s)
  • University/college degree with < 1 year experience
  • Subject to FDIA and SAFE Act/FINRA requirements

Work Rights

Not specified

Tailored Resume

Cover Letter