Operations Manager With Polish

Concentrix

Katowice, Poland
Client service level agreement management
Financial project management
Operational report review
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved

Job Summary

  • The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
  • Key responsibilities include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing operational reports.
  • The company offers a comprehensive benefits package, including private healthcare, life insurance, e-learning platforms, and free language classes.

Matching Summary

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.

Skills & Requirements

Must-have

  • Client Service Level Agreement management
  • Financial project management
  • Operational report review
  • Client partner relationship building
  • Employee engagement initiatives
  • Best practice implementation

Nice-to-have

  • Positive work environment creation
  • Cross-functional meeting participation
  • Flexible schedule willingness

Key Requirements

  • Associate's Degree with 3+ years experience
  • Polish language proficiency (B1)
  • English language proficiency (C1)
  • Call center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter