You will be responsible for managing and resolving cases that originate from inbound customer inquiries and efficiently providing quoting, order fulfilment services
Job Summary
You will be responsible for managing and resolving cases that originate from inbound customer inquiries and efficiently providing quoting, order fulfilment services.
Key responsibilities include taking ownership of complex cases, managing backorder follow-ups, handling complex quotes and orders, and ensuring adherence to SLAs.
Benefits include competitive remuneration, access to career opportunities, fantastic discounts, paid parental leave, and wellbeing resources.
Matching Summary
You will be responsible for managing and resolving cases that originate from inbound customer inquiries and efficiently providing quoting, order fulfilment services.
Skills & Requirements
Must-have
Case management experience
Customer service experience
Salesforce CRM proficiency
Handle complex cases
Manage multiple cases
Supplier coordination
Nice-to-have
B2B environment experience
Proactive customer communication
Drive customer satisfaction
Team collaboration skills
Fast-paced environment
Key Requirements
Proven experience in case management or customer service
Proficiency in Salesforce, CPQ, and Service Cloud
Experience handling order fulfilment processes
Familiarity with CSAT, NPAS, and case management metrics