Director, Business Product Owner

Prudential Corporation Asia Ltd

Hong Kong, Hong Kong
On-site
Digital customer platform vision and roadmap
Ai/genai for customer experience
Multi-market digital platform rollout
Prudential Corporation Asia Ltd is seeking a Director, Business Product Owner to lead the strategic vision and multi-market rollout of their Digital Customer platform. The ideal candidate will have over 15 years of experience in the life insurance or financial services industry, along with a strong focus on digital transformation and customer-centric design

Job Summary

  • Lead the strategic vision, roadmap, and multi-market rollout of Prudential’s Digital Customer platform to drive scalability and faster go-lives.
  • Define and manage the product vision and roadmap for servicing initiatives, ensuring end-to-end delivery of journeys with measurable business benefits.
  • Leverage AI and GenAI to enhance customer and agent experiences through smarter automation and personalized service interactions.

Matching Summary

Match Score: 85

Prudential Corporation Asia Ltd is seeking a Director, Business Product Owner to lead the strategic vision and multi-market rollout of their Digital Customer platform. The ideal candidate will have over 15 years of experience in the life insurance or financial services industry, along with a strong focus on digital transformation and customer-centric design.

Skills & Requirements

Must-have

  • Digital Customer platform vision and roadmap
  • AI/GenAI for customer experience
  • Multi-market digital platform rollout
  • Cross-market collaboration and best practices
  • Drive adoption and Straight-Through Processing (STP)

Nice-to-have

  • Customer-centric design and value delivery
  • Agile mindset and product lifecycle management
  • Continuous improvement through data insights

Key Requirements

  • 15+ years experience in life insurance/financial services
  • Strong operational expertise in Asian markets
  • Proven track record in digital platform transformation
  • Experience in digital product ownership
  • Ability to apply AI/ML to improve service outcomes
  • Agile certification is a plus

Work Rights

Not specified

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