Customer Service Quality Manager

Parsons Corporation

Remote
$103,500.00 - $181,100.00 py
Remote
Develop standard equipment installation checklists
Monitor checklist effectiveness
Coordinate field inspections
Parsons Corporation is seeking a Customer Service Quality Manager to oversee quality and customer satisfaction within a nationwide program for the FAA. The ideal candidate will have a strong background in construction and equipment installation, excellent interpersonal skills, and the ability to travel extensively

Job Summary

  • Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to oversee quality and customer satisfaction for a nationwide program for the FAA.
  • This position requires 50% or greater travel for short duration trips (approximately 1 week at a time) across the continental United States, Alaska, Hawaii, and U.S. Territories.
  • We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Matching Summary

Match Score: 85

Parsons Corporation is seeking a Customer Service Quality Manager to oversee quality and customer satisfaction within a nationwide program for the FAA. The ideal candidate will have a strong background in construction and equipment installation, excellent interpersonal skills, and the ability to travel extensively.

Salary

$103,500.00 - $181,100.00

Skills & Requirements

Must-have

  • develop standard equipment installation checklists
  • monitor checklist effectiveness
  • coordinate field inspections
  • develop customer satisfaction surveys
  • analyze customer satisfaction data

Nice-to-have

  • excellent personal relationship skills
  • innovative culture
  • anticipating what's next

Key Requirements

  • Bachelors degree in engineering or construction management
  • at least 8 years of experience
  • Intimate knowledge of construction means and methods
  • Past experience in equipment installation techniques
  • Previous experience with client or customer relationships
  • Experience working with other Federal agencies
  • Must be able to meet customer security requirements

Work Rights

Not specified

Tailored Resume

Cover Letter