Manufacturing Quality Control Senior Professional

HITACHI ENERGY INDIA LIMITED

Savli, Gujarat, India
Fully remote
Customer care process management
Root cause analysis of complaints
Iso 9001 compliance implementation
The primary objective is to enhance customer satisfaction and ensure compliance with global quality standards

Job Summary

  • The primary objective is to enhance customer satisfaction and ensure compliance with global quality standards.
  • The role requires managing and analyzing internal and external customer complaints to identify root causes and implement corrective actions.
  • Candidates must drive continuous improvement initiatives by integrating lessons learned from customer complaint analysis into the Factory Quality Management System.

Matching Summary

The primary objective is to enhance customer satisfaction and ensure compliance with global quality standards.

Skills & Requirements

Must-have

  • Customer Care process management
  • Root cause analysis of complaints
  • ISO 9001 compliance implementation
  • Cross-functional team collaboration
  • Factory Quality Improvement Plan execution

Nice-to-have

  • Fostering culture of quality awareness
  • Employee engagement in customer care
  • Positive long-term customer trust building

Key Requirements

  • Degree in Electrical or Mechanical Engineering
  • 10 to 15 years experience in quality management
  • Certified Six Sigma Green Belt certification
  • Proficiency in spoken and written English

Work Rights

Not specified

Tailored Resume

Cover Letter