Technician 1 - Shift: Sun-thurs 10:00 Pm-6:00 Am - Onsite (dubuque, Ia)

Nordstrom Inc

Dubuque, IA, United States
$18.25 - $29.75 hourly ph
On-site
Troubleshoot computer systems, hardware, and software
Provide in-person technical assistance
Protect customer data and intellectual property
Nordstrom is seeking a Technician 1 for their Dubuque, IA distribution center, focusing on providing technical support for computer systems, hardware, and software to employees. The position requires onsite work during the night shift from Sunday to Thursday, emphasizing customer service and problem-solving skills

Job Summary

  • Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
  • Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
  • Nordstrom is proud to offer a variety of benefits to support employees and their families, including Medical/Vision, Dental, Retirement and Paid Time Away.

Matching Summary

Match Score: 85

Nordstrom is seeking a Technician 1 for their Dubuque, IA distribution center, focusing on providing technical support for computer systems, hardware, and software to employees. The position requires onsite work during the night shift from Sunday to Thursday, emphasizing customer service and problem-solving skills.

Salary

$18.25 - $29.75 Hourly

Skills & Requirements

Must-have

  • Troubleshoot computer systems, hardware, and software
  • Provide in-person technical assistance
  • Protect customer data and intellectual property
  • Perform maintenance on technical equipment
  • Work onsite in Dubuque, IA

Nice-to-have

  • Passion for exceptional customer service
  • Agile and responsive work environment
  • Diverse and inclusive culture

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2 years of service management industry experience
  • 2 years of tech support experience
  • 2 years of troubleshooting technical equipment
  • Familiarity with Windows 10/11, Dell Desktop/Laptop, Zebra scanners, thermal label printers, laser printers
  • Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes

Work Rights

Not specified

Tailored Resume

Cover Letter