Analyst, Hotel Triage Operations

Amex GBT

Poland
**
Incident triage and case management
Amex gbt ecosystem and platforms
Identify recurring issue patterns
** Amex GBT is seeking an experienced Analyst for their Hotel Triage Operations team in Poland. The role involves incident triage, case management, and collaboration across teams to enhance operational excellence in hotel services. **

Job Summary

  • You'll play a critical role in the incident triage process, ensuring swift and accurate categorization of hotel-related issues while supporting seamless communication across internal and external teams.
  • Identify patterns in recurring issues and escalate with recommended process improvements.
  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.

Matching Summary

Match Score: 75

** Amex GBT is seeking an experienced Analyst for their Hotel Triage Operations team in Poland. The role involves incident triage, case management, and collaboration across teams to enhance operational excellence in hotel services. **

Skills & Requirements

Must-have

  • Incident triage and case management
  • Amex GBT ecosystem and platforms
  • Identify recurring issue patterns
  • Collaborate with technical and operations teams
  • Communicate case routing and status

Nice-to-have

  • Strategic thinking and problem-solving
  • Adaptable in a newly-formed team
  • Will-to-win attitude
  • Collaborative mindset

Key Requirements

  • 3+ years in incident triage, case management, or similar roles
  • Amex GBT hotel ecosystem and systems expertise
  • Hotel POS/GDS platform expertise preferred
  • Business travel knowledge preferred

Work Rights

Not specified

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