Customer Service Adviser - Financial Services

Capita

Manchester, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
Hybrid
Previous telephone-based customer service experience
Gcse grade c or equivalent in english and maths
Eligible to work in the uk
The role involves assisting customers with queries and administering their life and pensions accounts primarily through inbound telephone calls

Job Summary

  • The role involves assisting customers with queries and administering their life and pensions accounts primarily through inbound telephone calls.
  • New team members will receive full-time office-based training for 6-8 weeks before transitioning to a hybrid working arrangement.
  • The company offers a starting salary of £25,155 per annum along with 23 days of holiday and a company-matched pension scheme.

Matching Summary

The role involves assisting customers with queries and administering their life and pensions accounts primarily through inbound telephone calls.

Salary

Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: Company matched pension, 23 days holiday (rising to 27), cycle2work scheme

Skills & Requirements

Must-have

  • Previous telephone-based customer service experience
  • GCSE grade C or equivalent in English and Maths
  • Eligible to work in the UK

Nice-to-have

  • Passion for delivering excellent customer experience
  • Fast learner with attention to detail
  • Ability to work under pressure and prioritize workload

Key Requirements

  • Must have right to work in the UK
  • GCSE English and Maths grade C or equivalent
  • Proven literacy and numerical skills

Work Rights

Must be eligible to work in the UK

Tailored Resume

Cover Letter