The Eligibility Officer will be required to make decisions on whether to accept, or reject claims, and transition claims to appropriate Case Managers for ongoing management
Job Summary
The Eligibility Officer will be required to make decisions on whether to accept, or reject claims, and transition claims to appropriate Case Managers for ongoing management.
Your strength in technical knowledge of the relevant legislation and resilience to achieve business and Worksafe objectives, through utilisation of your analytical and communication capability will see your success in this position.
DXC is committed to building better futures for our customers, colleagues, environment, and communities.
Matching Summary
The Eligibility Officer will be required to make decisions on whether to accept, or reject claims, and transition claims to appropriate Case Managers for ongoing management.
Skills & Requirements
Must-have
Workers Compensation Act 2013 knowledge
Initial claims assessment experience
Analytical and communication capability
Problem solving and decision making
Attention to detail and organizational skills
Nice-to-have
Customer service focus
Negotiation and influencing skills
Continuous improvement mindset
Flexibility and adaptability
Concern for others
Key Requirements
2 years or more experience in initial claims assessment
1 year or more in a paralegal or legal assistant position
Strong working knowledge of Workplace Injury Rehabilitation & Compensation Act 2013
Legal Qualification
WorkCover scheme knowledge
Intermediate to advanced knowledge of ACCtion and Novus