Customer Journey Expert Onboarding Prozesse Savings & Investments (w/m/d)

ING

Germany
Not specified; not specified; benefits: compyny pe...
Hybrid
End-to-end customer journey design
Onboarding process optimization
Stakeholder management in banking
ING is seeking a Customer Journey Expert for their Onboarding Processes in Savings & Investments, focusing on enhancing customer experiences from initial contact through account opening. The role requires a strong understanding of banking processes, analytical skills, and the ability to collaborate with various stakeholders

Job Summary

  • The role focuses on continuously developing the customer journey to ensure a seamless and pleasant onboarding experience for savings and investment products.
  • Candidates will collaborate closely with Product Strategy, IT, and UX teams to implement new onboarding flows while maintaining strict quality and compliance standards.
  • The company offers a hybrid work model, individual time models, and personal budgets for health and professional development.

Matching Summary

Match Score: 85

ING is seeking a Customer Journey Expert for their Onboarding Processes in Savings & Investments, focusing on enhancing customer experiences from initial contact through account opening. The role requires a strong understanding of banking processes, analytical skills, and the ability to collaborate with various stakeholders.

Salary

Not specified; Not specified; Benefits: Company pension scheme, asset-building benefits, free Germany ticket, bike leasing, subsidized childcare

Skills & Requirements

Must-have

  • End-to-End Customer Journey Design
  • Onboarding Process Optimization
  • Stakeholder Management in Banking
  • Agile Methodology Experience
  • Compliance and Audit Coordination

Nice-to-have

  • Strong analytical and holistic thinking
  • Excellent presentation and moderation skills
  • Fluent English and German communication
  • Experience with UX design collaboration
  • Sustainable solution development mindset

Key Requirements

  • University degree in Economics or Business Informatics
  • Multi-year experience in onboarding processes
  • Banking industry knowledge required
  • Fluent German and English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter