Cultivating a sales and service performance culture
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model
Job Summary
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model.
The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers.
This is a great opportunity to build a team of lenders to accommodate to the unprecedented demand of the housing market.
Matching Summary
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model.
Skills & Requirements
Must-have
lead and develop a team of lenders
exceptional customer service outcomes
cultivating a sales and service performance culture
manage sales, service, operational, and risk management processes
oversee sales pipeline and meet targets
business development and lead generation
Nice-to-have
building a brighter future for all
seamless banking experience for the future
unprecedented demand of the housing market
community contributions
Key Requirements
Demonstrated experience in home lending
Demonstrated leadership and people management skills
Proven success in achieving business sales & service results
Advanced knowledge of CBA home loan processes and systems
Detailed technical understanding of lending products