Seasonal Call Center Agent

Churchill Downs

Louisville, KY, US
On-site
Guest service skills
Communication skills
Problem solving capability
The Seasonal Call Center Guest Experience Agent plays a key role in shaping the guest journey by delivering warm, professional, and solution‑focused support during inbound phone calls and other communication channels

Job Summary

  • The Seasonal Call Center Guest Experience Agent plays a key role in shaping the guest journey by delivering warm, professional, and solution‑focused support during inbound phone calls and other communication channels.
  • Agents manage high‑volume call flow with accuracy and composure, ensuring each interaction reflects the organization’s commitment to exceptional hospitality.
  • Team members will work approximately 30-35 hours per week during the Live Racing season (except during weeks including a premium race day, which could require additional hours).

Matching Summary

The Seasonal Call Center Guest Experience Agent plays a key role in shaping the guest journey by delivering warm, professional, and solution‑focused support during inbound phone calls and other communication channels.

Skills & Requirements

Must-have

  • Guest service skills
  • Communication skills
  • Problem solving capability
  • Handle multiple tasks
  • High-volume call flow
  • MS Suite applications

Nice-to-have

  • People-oriented
  • Dynamic and energetic personality
  • Dependable collaborator
  • Initiative and self-motivation
  • Horse racing industry knowledge

Key Requirements

  • Previous Call Center experience required
  • Experience working in a high-volume Call Center environment
  • Interacting with the public on a regular basis
  • Ability to learn new applications

Work Rights

Not specified

Tailored Resume

Cover Letter