Helpdesk Technician

LEAP Legal

Dublin, Ireland
Competitive salary; benefits: 8% pension, private ...
Hybrid (3 days onsite, 2 days remote)
Customer-facing experience
Microsoft word and excel proficiency
Strong communication skills
LEAP Legal is seeking a Helpdesk Technician for its Dublin office, offering a hybrid work model of three days in-office and two days remote. The role focuses on providing excellent client support and requires a minimum of one year of experience in a customer-facing environment

Job Summary

  • LEAP is the leading provider of Legal Practice Productivity Solutions used by over 100,000 lawyers globally.
  • The role involves providing excellent client support and issue resolution using Salesforce technology including Service Cloud.
  • Employees receive a competitive salary, 8% pension contribution, private healthcare, and a €500 professional development allowance.

Matching Summary

Match Score: 85

LEAP Legal is seeking a Helpdesk Technician for its Dublin office, offering a hybrid work model of three days in-office and two days remote. The role focuses on providing excellent client support and requires a minimum of one year of experience in a customer-facing environment.

Salary

Competitive salary; Benefits: 8% pension, private healthcare, €93 gym contribution, €500 dev allowance; Not specified

Skills & Requirements

Must-have

  • Customer-facing experience
  • Microsoft Word and Excel proficiency
  • Strong communication skills

Nice-to-have

  • Accounting industry experience
  • Salesforce or CRM system experience
  • Legal or numerate discipline qualification

Key Requirements

  • At least 1 year of customer-facing experience
  • Competent with Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter