Alternance - Analyste Support It – Wholesale Europe -septembre 2026 - H/f/x

Chanel (Australia) Pty Ltd

Paris, France
It support l1 & l2
User support and documentation
Ticketing tool analysis
The Wholesale Excellence Center supports Wholesale business in optimizing, reliability, and performance of IT tools within the European IT Department

Job Summary

  • The Wholesale Excellence Center supports Wholesale business in optimizing, reliability, and performance of IT tools within the European IT Department.
  • The role involves providing L1 & L2 IT support, managing incidents, contributing to continuous improvement of support services, and maintaining user documentation.
  • Responsibilities include analyzing support activity data, producing performance indicators (KPIs), and participating in quality assurance for new releases.

Matching Summary

The Wholesale Excellence Center supports Wholesale business in optimizing, reliability, and performance of IT tools within the European IT Department.

Skills & Requirements

Must-have

  • IT Support L1 & L2
  • User support and documentation
  • Ticketing tool analysis
  • KPI and OKR production
  • Functional testing
  • Microsoft Power Platform
  • Excel indispensable

Nice-to-have

  • International environments
  • Analytical spirit
  • Service oriented
  • Proactive and adaptable

Key Requirements

  • Bac+5 degree in IT or Information Systems
  • First experience in IT application support
  • Understanding of L1/L2/L3 support levels
  • Experience with low code/no code tools
  • Experience with reporting and data analysis tools
  • Ticketing tool knowledge appreciated
  • Fluent in English and French

Work Rights

Not specified

Tailored Resume

Cover Letter