Express Service Writer

Suburban CDJR of Troy

Troy, MI, United States
Customer experience management
Repair order management
Technician communication
As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network and work with a professional and supportive service team.
  • Access ongoing training, career development, and advancement opportunities with a competitive pay and benefits package.

Matching Summary

As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.

Skills & Requirements

Must-have

  • customer experience management
  • repair order management
  • technician communication
  • professionalism and warmth
  • active listening skills

Nice-to-have

  • automotive industry passion
  • team player
  • fast-paced environment
  • customer-first mindset

Key Requirements

  • High School graduate or equivalent
  • 18 years or older
  • Proven track record in service writing
  • Automotive professional experience

Work Rights

Not specified

Tailored Resume

Cover Letter