Job Summary

• The role begins in a branch supporting customers side-by-side before transitioning to a remote home-working position handling inbound calls and digital channels.
• Employees will provide reassurance and practical support during important moments such as bereavement, fraud concerns, or helping vulnerable customers use digital banking.
• The company offers a generous pension contribution of up to 15%, private medical benefit, and 22 days' holiday plus bank holidays.

Matching Summary

Salary

Base: £26,200 increasing to £26,950 after 6 months; Bonus/Equity: Annual performance-related bonus available; Benefits: Up to 15% pension contribution, private medical, share schemes, 22 days holiday

Skills & Requirements

Key Requirements

• Minimum 12 months customer service experience
• Suitable home working environment with private space
• Stable and secure internet connection

Work Rights