(UP $4K) Call Centre Team Lead (1 Year contract | Ubi)
PERSOL SINGAPORE PTE. LTD.
Singapore
Up to $4k; not specified; not specified ph
Onsite
Lead and mentor call centre team
Monitor daily weekly monthly kpis
Handle customer escalation cases professionally
PERSOL Singapore Pte. Ltd. is seeking a Call Centre Team Lead for a one-year contract in Ubi, Singapore. The role involves leading and mentoring a team of call centre agents, ensuring performance targets are met while fostering a positive work environment
Job Summary
The role involves leading, mentoring, and motivating a team of call centre agents to achieve specific performance targets.
Candidates will be responsible for conducting regular coaching sessions, performance reviews, and quality monitoring through call audits.
The position requires tracking key performance indicators such as AHT, CSAT, FCR, and SLA while ensuring compliance with company policies.
Matching Summary
Match Score: 85
PERSOL Singapore Pte. Ltd. is seeking a Call Centre Team Lead for a one-year contract in Ubi, Singapore. The role involves leading and mentoring a team of call centre agents, ensuring performance targets are met while fostering a positive work environment.
Salary
Up to $4K; Not specified; Not specified
Skills & Requirements
Must-have
Lead and mentor call centre team
Monitor daily weekly monthly KPIs
Handle customer escalation cases professionally
Ensure adherence to SOPs and scripts
Oversee daily operations and service levels
Nice-to-have
Strong interpersonal and conflict resolution skills