Advisor I, Customer Service – Danish

Concentrix

Kuala Lumpur, Malaysia
Not specified
Danish language proficiency required
High school diploma preferred
Strong computer navigation skills
Concentrix is seeking a Customer Service Advisor fluent in Danish to provide customer support through various communication channels. The role involves resolving routine customer issues, ensuring satisfactory service delivery, and maintaining accurate records

Job Summary

  • This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • The role requires ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • Candidates must be able to rotate shifts as needed and demonstrate patience in all customer contact situations.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor fluent in Danish to provide customer support through various communication channels. The role involves resolving routine customer issues, ensuring satisfactory service delivery, and maintaining accurate records.

Skills & Requirements

Must-have

  • Danish language proficiency required
  • High school diploma preferred
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment

Nice-to-have

  • Demonstrate empathy with customers
  • Multi-tasking flexibility
  • Team collaboration skills
  • Problem-solving abilities
  • Sales orientation for upselling

Key Requirements

  • High school diploma with 3-6 months experience
  • Minimum two years college education (Philippines)
  • Danish language fluency
  • Shift rotation availability

Work Rights

Not specified

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