Service Advisor

BMW of Ann Arbor

Fontana, CA, United States
Base: $16.50ph draw against commission; bonus/equi...
Initiate automotive services and repairs
Ascertain vehicle performance problems
Verify warranty and service contract coverage
Serve as the communicator and liaison between the customer and technician, ensuring clear understanding of vehicle needs and proposed services

Job Summary

  • Serve as the communicator and liaison between the customer and technician, ensuring clear understanding of vehicle needs and proposed services.
  • Develop estimates by costing materials, supplies, and labor, and prepare repair orders, obtaining necessary approvals and entering them into the service database.
  • We offer best in class industry benefits including competitive pay, medical, dental, vision plans, paid holidays & PTO, disability, life insurance, 401(k), employee stock purchase plan, and vehicle purchase discounts.

Matching Summary

Serve as the communicator and liaison between the customer and technician, ensuring clear understanding of vehicle needs and proposed services.

Salary

Base: $16.50/hr draw against commission; Bonus/Equity: commission and performance incentives; Benefits: Medical, Dental, Vision, PTO, 401(k), ESPP

Skills & Requirements

Must-have

  • initiate automotive services and repairs
  • ascertain vehicle performance problems
  • verify warranty and service contract coverage
  • develop estimates for repairs
  • write repair orders
  • maintain customer records

Nice-to-have

  • team player focused on customer service
  • basic mechanical understanding of automobile
  • prior experience as automotive technician

Key Requirements

  • Previous Service Advisor experience preferred
  • High school graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter