Customer Service Representative

Cochlear

2-3 years of customer service experience
Experience with erp systems like oracle or salesforce
Intermediate to advanced excel skills
Cochlear is the global market leader in implantable hearing solutions dedicated to helping people hear again

Job Summary

  • Cochlear is the global market leader in implantable hearing solutions dedicated to helping people hear again.
  • The role involves managing the entire order process, troubleshooting product issues, and serving as the primary liaison for customers and distributors.
  • Employees value the opportunity to make a difference in people's lives while working in an environment that supports continuous learning and professional development.

Matching Summary

Cochlear is the global market leader in implantable hearing solutions dedicated to helping people hear again.

Skills & Requirements

Must-have

  • 2-3 years of customer service experience
  • Experience with ERP systems like Oracle or Salesforce
  • Intermediate to advanced Excel skills
  • Excellent written and spoken English communication
  • Ability to work collaboratively in a team environment

Nice-to-have

  • Prior medical manufacturer experience
  • Knowledge of shipping coordination in Latin America
  • Experience with SAP or JDE systems
  • Proven ability to drive business improvements
  • High level of empathy for hearing impaired individuals

Key Requirements

  • Bachelor's Degree or Equivalent
  • 2-3 Years of Experience
  • Intermediate to Advanced English Language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter