Customer Experience Supervisor

Driveway

Medford, OR, USA
$50,000-75,000 py
Not specified (assumed to be hybrid or fully remote based on the company's digital retail model)
Customer resolution
Team leadership
Process optimization
Driveway is seeking a Customer Experience Supervisor to lead a team focused on delivering exceptional post-purchase service. The role involves managing customer satisfaction representatives, optimizing processes, and ensuring a high level of customer support

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

Match Score: 75

Driveway is seeking a Customer Experience Supervisor to lead a team focused on delivering exceptional post-purchase service. The role involves managing customer satisfaction representatives, optimizing processes, and ensuring a high level of customer support.

Salary

$50,000-75,000

Skills & Requirements

Must-have

  • Customer Resolution
  • Team Leadership
  • Process Optimization
  • Data Integrity Management
  • Customer Satisfaction Metrics

Nice-to-have

  • Sense of Urgency
  • Strategic Thinking
  • Change Agent
  • Team Collaboration

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent

Work Rights

Not specified

Tailored Resume

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