Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Hardware and software changes
It support services
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with benefits including university contributions to insurance, tuition waivers, holidays, and retirement programs.
  • This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • hardware and software changes
  • IT support services
  • troubleshoot and resolve issues
  • maintain technology systems

Nice-to-have

  • excellent interpersonal skills
  • customer service experience
  • fast-paced environment
  • work collaboratively
  • building support specialist backup

Key Requirements

  • Bachelor's degree in computer science or related field
  • At least one year of computer support experience
  • OR Completion of technical training in computer science
  • At least five years of computer support experience

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter