Homeowners Assistance Team Lead (spoc)

563

Cincinnati, Ohio, US
Base salary reflective of pyy grade range; incenti...
4 years default servicing experience
Mortgage loan account research
Vendor management and sla monitoring
The role involves assisting the production leadership team in coordinating loss mitigation efforts and resolving escalated operational issues

Job Summary

  • The role involves assisting the production leadership team in coordinating loss mitigation efforts and resolving escalated operational issues.
  • Candidates must have a minimum of 4 years of default servicing experience and demonstrate proven leadership skills.
  • Fifth Third Bank offers comprehensive benefits including physical, financial, emotional, and social well-being support.

Matching Summary

The role involves assisting the production leadership team in coordinating loss mitigation efforts and resolving escalated operational issues.

Salary

Base salary reflective of pay grade range; Incentive compensation plan eligible based on performance; Comprehensive benefits included

Skills & Requirements

Must-have

  • 4 years default servicing experience
  • Mortgage loan account research
  • Vendor management and SLA monitoring
  • Workflow management and delegation
  • Process improvement techniques

Nice-to-have

  • Strong analytical and decision-making skills
  • Ability to facilitate change management
  • Excellent verbal and written communication
  • Team engagement and coaching abilities
  • Proven initiative in high-volume environments

Key Requirements

  • High school diploma or equivalent
  • Minimum 4 years of default servicing experience
  • Knowledge of collection and lender practices on mortgages

Work Rights

Not specified

Tailored Resume

Cover Letter