Aws Technical Service Management

Santander

Mexico City, Mexico
Itil practices for incident management
Servicenow experience
Dynatrace knowledge
You will own and continuously improve ITIL practices for AWS-based services

Job Summary

  • You will own and continuously improve ITIL practices for AWS-based services.
  • The role involves leading incident triage and coordinating across various teams.
  • You will define and maintain operational processes for cloud service operations.

Matching Summary

You will own and continuously improve ITIL practices for AWS-based services.

Skills & Requirements

Must-have

  • ITIL practices for Incident Management
  • ServiceNow experience
  • Dynatrace knowledge

Nice-to-have

  • Strong communication skills
  • Cross-team coordination
  • Analytical mindset

Key Requirements

  • Experience with AWS services
  • Knowledge of change management processes
  • Proven problem management skills

Work Rights

Not specified

Tailored Resume

Cover Letter