It Service Management Representative

Accenture

Bengaluru, India
Critical incident management
Itil v3 framework proficiency
24x7 rotational shift availability
The role involves managing the delivery of IT production systems while ensuring client satisfaction and risk management

Job Summary

  • The role involves managing the delivery of IT production systems while ensuring client satisfaction and risk management.
  • Candidates must act as the central communication point during major incidents and handle user escalations effectively.
  • The position requires adherence to standardized ITIL v3 procedures and monitoring key metrics like ticket aging and reopen rates.

Matching Summary

The role involves managing the delivery of IT production systems while ensuring client satisfaction and risk management.

Skills & Requirements

Must-have

  • Critical Incident Management
  • ITIL v3 Framework Proficiency
  • 24x7 Rotational Shift Availability
  • SLA Compliance Monitoring
  • Major Incident Communication

Nice-to-have

  • Problem Management Knowledge
  • Change Management Familiarity
  • Service Monitoring Tools Experience
  • Senior Stakeholder Communication
  • Self-driven Work Style

Key Requirements

  • Minimum 12 years in Critical Incident Management
  • ITIL V3 Foundation Certification
  • 15 years full-time education
  • Bengaluru location with hybrid work model
  • US holidays schedule compliance

Work Rights

Not specified

Tailored Resume

Cover Letter