Supervisor, It Service Delivery (r4740)

Shield AI

San Diego, CA, USA
On-site
End-user support function
Secure, reliable, high-quality technology experience
Support operations efficiency
Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems

Job Summary

  • Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems.
  • The Desktop Support Supervisor leads the frontline end-user support function while partnering closely with Desktop Engineering, Systems Administration, Cybersecurity, and Infrastructure teams.
  • This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

Matching Summary

Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems.

Skills & Requirements

Must-have

  • end-user support function
  • secure, reliable, high-quality technology experience
  • support operations efficiency
  • incident resolution
  • modern enterprise environment support

Nice-to-have

  • hands-on leadership
  • mentoring technicians
  • improving workflows
  • managing ticket queues
  • continuous improvement

Key Requirements

  • Years of experience in IT support leadership
  • Experience with enterprise IT environments
  • Skills in mentoring and workflow improvement

Work Rights

Not specified

Tailored Resume

Cover Letter