The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure efficient service delivery, requiring strong technical knowledge of telecommunications. The company values inclusivity and offers flexible working arrangements, along with a commitment to equal opportunities for all employees
Job Summary
The role involves managing communications across stakeholders to diagnose and resolve issues for nbn's Business Customers.
Candidates will drive timely and efficient outcomes through end-to-end ownership of business customer orders and incidents.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.
Matching Summary
Match Score: 85
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure efficient service delivery, requiring strong technical knowledge of telecommunications. The company values inclusivity and offers flexible working arrangements, along with a commitment to equal opportunities for all employees.
Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder engagement skills
Shift rotation availability
Nice-to-have
Customer empathy and communication skills
Organisational skills
Process improvement mindset
Decision-making within defined processes
Key Requirements
Full working rights in Australia required
Permanent position with rostered shifts between 7:00 AM and 7:00 PM
Experience supporting business customers in an operational environment