Merchant Support Associate - Hybrid (cincinnati)

Worldpay Inc

Cincinnati, OH, US
Hybrid (onsite 3 days per week after training)
High-volume call center experience
Payments processing background
Omni-channel support skills
Worldpay Inc is seeking a Merchant Support Associate for their hybrid position in Cincinnati, OH. The role involves providing customer support to merchants via phone, email, and chat while ensuring high-quality service and adherence to performance metrics

Job Summary

  • The team delivers world-class support and has been recognized as the Silver Stevie Award Winner for Call Center of the Year 2026.
  • You will handle a high volume of inquiries related to Worldpay products and services via phone, email, and chat while ensuring adherence to quality standards.
  • Training is onsite for 10 weeks starting June 8, 2026, followed by a hybrid schedule working onsite three days per week.

Matching Summary

Match Score: 85

Worldpay Inc is seeking a Merchant Support Associate for their hybrid position in Cincinnati, OH. The role involves providing customer support to merchants via phone, email, and chat while ensuring high-quality service and adherence to performance metrics.

Skills & Requirements

Must-have

  • High-volume call center experience
  • Payments processing background
  • Omni-channel support skills
  • Troubleshooting point-of-sale equipment
  • Salesforce proficiency required

Nice-to-have

  • Strong time management skills
  • Proactive merchant needs identification
  • Enthusiastic collaborative spirit
  • Excellent written communication
  • Professional composure under pressure

Key Requirements

  • Experience in payments processing or high-volume call centers
  • Proficiency with Microsoft Teams, Outlook, and Salesforce
  • Basic understanding of phone, Ethernet, Wi-Fi, and Bluetooth

Work Rights

Not specified

Tailored Resume

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