Not specified; not specified; comprehensive benefi...
Hybrid
5-8 years customer success experience
Proven track record of account retention
Experience engaging c-level stakeholders
This role focuses on managing a portfolio of valued ONESOURCE clients across Australia to drive retention, satisfaction, and growth
Job Summary
This role focuses on managing a portfolio of valued ONESOURCE clients across Australia to drive retention, satisfaction, and growth.
The successful candidate will build trusted relationships with senior stakeholders while proactively reducing cancellations through value-led conversations.
Thomson Reuters offers a hybrid work model, comprehensive mental health benefits, and opportunities for career development in an AI-enabled future.
Matching Summary
This role focuses on managing a portfolio of valued ONESOURCE clients across Australia to drive retention, satisfaction, and growth.
Salary
Not specified; Not specified; Comprehensive benefit plans including flexible vacation and retirement savings
Skills & Requirements
Must-have
5-8 years Customer Success experience
Proven track record of account retention
Experience engaging C-level stakeholders
Proficiency in Salesforce or equivalent CRM
Strong commercial awareness and account planning
Nice-to-have
Previous SaaS or Legal sector experience
Familiarity with Thomson Reuters ONESOURCE
Understanding of Australian legal landscape
Bachelor's degree in Law or Finance
Ability to explain complex ideas clearly
Key Requirements
Minimum 5–8 years' experience in Client-facing roles
Bachelor's degree preferred in business, Finance, Commerce, or Law
Proficient in Salesforce or equivalent CRM platforms