Alternance 24 Mois – Support Service Clients

Sanofi Genzyme

Gentilly, France
Attractive remuneration; benefits: interest sharin...
Rigour and autonomy in client support
Teamwork and digital tool proficiency
Intermediate english language skills
This 24-month internship offers the opportunity to improve customer satisfaction by managing order activities and resolving billing disputes

Job Summary

  • This 24-month internship offers the opportunity to improve customer satisfaction by managing order activities and resolving billing disputes.
  • The role involves analyzing rejected invoices on digital portals, identifying root causes, and contacting clients to unlock their payments.
  • Sanofi provides an attractive compensation package including 31 days of annual leave, paid exam preparation days, and access to employee share plans.

Matching Summary

This 24-month internship offers the opportunity to improve customer satisfaction by managing order activities and resolving billing disputes.

Salary

Attractive remuneration; Benefits: Interest sharing, participation plan, employee share plan, social activities; Leave: 31 days plus up to 5 paid exam prep days

Skills & Requirements

Must-have

  • Rigour and autonomy in client support
  • Teamwork and digital tool proficiency
  • Intermediate English language skills

Nice-to-have

  • Knowledge of SAP and Salesforce systems
  • Experience with invoice dispute resolution
  • Interest in digital project development

Key Requirements

  • Bac +2 degree in Commerce or Administration
  • Intermediate level of English proficiency

Work Rights

Must have valid French work authorization for apprenticeship

Tailored Resume

Cover Letter