Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Senior Analyst
Accenture Australia
Not specified (assumed hybrid)
4+ years cloud contact center platform experience
Designing ai chatbots and virtual assistants
Creating contact center transformation roadmaps
Accenture Australia is seeking a Cloud Contact Center Senior Analyst to join their Strategy & Consulting - Global Network team. The role involves providing transformation services to optimize marketing, commerce, and customer service strategies through innovative cloud solutions
Job Summary
Join a global network of over 10,000 professionals to work on international projects across diverse industries.
The role involves providing transformation services driven by offerings like Living Marketing and Next-Generation Customer Care.
Innovation is at the core of operations, leveraging cutting-edge technologies to solve complex client problems.
Matching Summary
Match Score: 85
Accenture Australia is seeking a Cloud Contact Center Senior Analyst to join their Strategy & Consulting - Global Network team. The role involves providing transformation services to optimize marketing, commerce, and customer service strategies through innovative cloud solutions.
Skills & Requirements
Must-have
4+ years Cloud Contact Center platform experience
Designing AI chatbots and virtual assistants
Creating contact center transformation roadmaps
Experience with Genesys, Amazon Connect, or NICE
Defining digital roadmap for cloud integration
Nice-to-have
MBA from a tier 1 institute
Experience with speech analytics tools like Call Miner
Contributed to assets, accelerators, and Point of Views
Global team collaboration experience
Ability to travel as required
Key Requirements
Bachelor's degree required
MBA from tier 1 institute highly desirable
+4 years experience in Cloud Contact Center platforms