Job Summary

• The Customer Success Manager is responsible for ensuring high-value customers achieve a significant return on their investment with our platform, acting as an extension of the customer’s workforce and a trusted advisor.
• This role requires partnering with state governments, municipalities, and counties to modernize legacy systems and enhance constituent engagement, understanding diverse regulatory environments and budget cycles.
• Key responsibilities include driving adoption of Salesforce features, managing stakeholder relationships, and ensuring technical health, adoption, and risk management through proactive monitoring and recommendations.

Matching Summary

Salary

$123,100 - $186,300 annually; Not specified; Not specified

Skills & Requirements

Key Requirements

• 3+ years relevant industry expertise
• Deep Salesforce Service Cloud expertise
• Service Cloud Consultant certifications
• US citizen for federal background investigation

Work Rights