Customer Care Retail Resolutions Case Manager

mobile.career

Strong personal and customer service abilities
Understanding of complaints management process
Experience in driving quality customer outcomes
The role involves managing and resolving customer complaints to achieve fair and timely outcomes

Job Summary

  • The role involves managing and resolving customer complaints to achieve fair and timely outcomes.
  • Case managers will build trust and confidence with customers and the community.
  • The company is keen to support your next career step.

Matching Summary

The role involves managing and resolving customer complaints to achieve fair and timely outcomes.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Understanding of complaints management process
  • Experience in driving quality customer outcomes

Nice-to-have

  • Passion for delivering exceptional customer service
  • Self-motivated with ability to work independently
  • Continuous improvement and risk mindset

Key Requirements

  • Previous exposure to complaints management process
  • Commitment to driving excellence in customer outcomes

Work Rights

Not specified

Tailored Resume

Cover Letter