Senior Manager, Wallet Operations

Western Union

Quezon City, Philippines
Hybrid
Digital wallet functionality
Chargebacks and disputes resolution
Exception reporting frameworks
Oversee and optimize end-to-end payment processes for digital wallet and associated card products, ensuring seamless financial transactions and operational efficiency

Job Summary

  • Oversee and optimize end-to-end payment processes for digital wallet and associated card products, ensuring seamless financial transactions and operational efficiency.
  • Lead the resolution of chargebacks and disputes, manage exception reporting, and ensure adherence to regulatory requirements and industry best practices.
  • Western Union offers a competitive compensation package, short-term incentives, insurance, and access to best-in-class development platforms, along with location-specific benefits like paid leave and health card coverage.

Matching Summary

Oversee and optimize end-to-end payment processes for digital wallet and associated card products, ensuring seamless financial transactions and operational efficiency.

Skills & Requirements

Must-have

  • digital wallet functionality
  • chargebacks and disputes resolution
  • exception reporting frameworks
  • regulatory compliance
  • payment operations

Nice-to-have

  • customer-centric team
  • cross-functional collaboration
  • proactive risk management
  • process automation

Key Requirements

  • 8+ years of experience in payment operations
  • Strong knowledge of digital wallets
  • Proven expertise in risk management
  • Bachelor’s degree in Finance, Business, Economics

Work Rights

Not specified

Tailored Resume

Cover Letter