Patient Guest Services Assistant I

Cleveland Clinic Health System

Canton, OH, US
Not specified
High school diploma or ged required
Minimum two years customer service experience
One year face-to-face customer service experience
Cleveland Clinic Health System is seeking a Patient Guest Services Assistant I to provide customer service and assistance to patients and visitors at Mercy Hospital in Canton, OH. The role requires strong communication skills and at least two years of customer service experience, with responsibilities including directing patients, assisting with information access, and ensuring a safe environment

Job Summary

  • The role involves providing directions to patient rooms and serving as a local resource to visitors while ensuring a safe environment.
  • Employees must be able to access patient information to confirm appointment times and locations using internal systems like Epic.
  • The position requires responding to Code Blue and Code Red emergencies with appropriate equipment and coordinating patient needs with other departments.

Matching Summary

Match Score: 85

Cleveland Clinic Health System is seeking a Patient Guest Services Assistant I to provide customer service and assistance to patients and visitors at Mercy Hospital in Canton, OH. The role requires strong communication skills and at least two years of customer service experience, with responsibilities including directing patients, assisting with information access, and ensuring a safe environment.

Skills & Requirements

Must-have

  • High School Diploma or GED required
  • Minimum two years customer service experience
  • One year face-to-face customer service experience

Nice-to-have

  • Excellent verbal communication skills
  • Ability to function with empathy and professionalism
  • Basic computer skills including Epic and Outlook

Key Requirements

  • High School Diploma or GED
  • Two years customer service experience
  • One year face-to-face experience

Work Rights

Not specified

Tailored Resume

Cover Letter