The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards
Job Summary
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Meet departmental productivity requirements and complete phone time to keep current on programs as applicable.
Matching Summary
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
Skills & Requirements
Must-have
monitoring and evaluating calls
customer contact methods evaluation
reporting evaluation results
participate in calibration sessions
maintain program knowledge base
Nice-to-have
contribute to program performance improvements
detail-oriented
effective communication skills
Key Requirements
less than one year of relevant experience preferred