Customer Service Specialist - Call Centre

MyIntegra

Melbourne, Victoria, Australia
On-site
Call centre customer service experience
Active listening and call flow control
Strong problem-solving skills
This role serves as the heart of the customer experience by responding to enquiries across phone, email, live chat, and SMS

Job Summary

  • This role serves as the heart of the customer experience by responding to enquiries across phone, email, live chat, and SMS.
  • The specialist will help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels valued.
  • MyIntegra offers a flexible hybrid work model, ongoing training, and opportunities to make a meaningful impact on people with disabilities.

Matching Summary

This role serves as the heart of the customer experience by responding to enquiries across phone, email, live chat, and SMS.

Skills & Requirements

Must-have

  • Call centre customer service experience
  • Active listening and call flow control
  • Strong problem-solving skills
  • Excellent verbal and written communication
  • High attention to detail in documentation
  • Time management in fast-paced environment
  • CRM system proficiency like Salesforce

Nice-to-have

  • Understanding of NDIS requirements
  • Knowledge of Code of Conduct
  • Ability to build empathy and rapport
  • Willingness to take initiative
  • Adaptability to change

Key Requirements

  • Experience as a customer service agent in a call centre
  • NDIS Worker Screening Check (reimbursed)
  • Employment reference check required

Work Rights

Not specified

Tailored Resume

Cover Letter